Credit Controller

We are seeking a detail-oriented and commercially aware Credit Controller to join the finance team of a fast-paced retail business. This role involves managing the full credit control cycle, including assessing credit risks, overseeing credit insurance, driving cash collection, and resolving customer queries. The position requires close collaboration with internal teams such as sales, operations, and merchandising to ensure healthy cash flow and financial stability.

The ideal candidate will have prior experience in credit control within wholesale or retail environments, strong attention to detail, and a firm yet collaborative approach to managing accounts.

Key Responsibilities:

• Assess the creditworthiness of new and existing customers and recommend appropriate credit limits and terms.
• Manage and monitor credit insurance limits effectively.
• Collaborate with internal teams to ensure accurate setup of new customer accounts.
• Attend debtor meetings alongside senior management to provide financial insights and support
• Proactively collect payments from customers to optimise cash flow.
• Monitor aged debt analysis and take action on overdue accounts.
• Chase outstanding balances via phone and email for both major accounts and independent customers (including overseas)
• Set up, monitor, and manage payment plans and pro forma accounts.
• Make timely decisions regarding order releases or holds based on credit status.
• Generate daily "On Hold" reports for warehouse and internal teams.
• Investigate and resolve debit notes and account queries promptly.
• Support the processing and allocation of customer payments.
• Reconcile customer accounts to ensure accuracy and proper documentation.
• Issue account statements bi-monthly (1st and 15th of each month).
• Raise manual invoices and credit notes when required.
• Review bank statements to identify incoming payments.
• Produce monthly cash forecasts and assist with broader cash flow reporting.
• Participate in month-end activities, including sales ledger housekeeping tasks.
• Provide ad hoc support across the finance team as needed.

Key Requirements:

• Previous experience in a credit control role; experience in wholesale or retail environments is advantageous.
• Strong commercial understanding, particularly regarding pricing trends and the current retail landscape.
• Proficiency in Microsoft Excel and Word; familiarity with ERP systems (e.g., SAP) is preferred.
• Confident communicator capable of engaging with customers and internal stakeholders at all levels.
• Exceptional attention to detail, organisational skills, and ability to work under pressure.
• A proactive mindset focused on solutions with a high degree of ownership over responsibilities.

Personal Attributes:

• Energetic team player with enthusiasm for collaboration.
• Strong communication skills with the ability to influence others effectively.
• Highly organised with natural attention to detail.
• Comfortable taking initiative while managing competing priorities.
• Resilient and professional when handling challenging conversations.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates