HOUSEKEEPING MANAGER
Job description
Original text imported from Reed
Key Responsibilities
Operational Leadership
- Oversee the daily Housekeeping operation, ensuring all rooms and public areas meet Grantley Hall 5 star luxury standards
- Allocate daily duties, monitor work performance and ensure shift coverage in line with business needs
- Conduct regular room and public area inspections to maintain brand and departmental standards
- Support the Executive Head Housekeeper in managing resources, inventories and operational planning
- Support the Laundry Manager in the daily operation of the Laundry department, ensuring smooth workflow and consistent service standards
Team Management & Development
- Lead and motivate the Housekeeping team, promoting a positive and professional working environment
- Act as the Departmental Training Manager by designing, coordinating and delivering ongoing training programmes
- Support onboarding, skills development and performance enhancement across all roles
- Provide continuous coaching and feedback to staff, ensuring service excellence and consistency
- Assist with recruitment, rostering and workforce planning to meet operational demands
Quality & Guest Experience
- Maintain exceptional levels of cleanliness, presentation and guest service at all times
- Ensure full adherence to all standards outlined in the departmental SOPs at all times
- Respond promptly and professionally to guest queries, requests or concerns
- Ensure all departmental processes contribute to creating memorable guest experiences
- Work closely with other departments to ensure seamless communication and guest satisfaction
Administrative Duties
- Assist in managing stock control, ordering and storage of linen, ameninities and equipment
- Support preparation of daily reports, performance metrics and operational documentation
- Create weekly staff schedules and manage timesheets accurately and in a timely manner
- Monitor on-job training records, departmental development plans and compliance documentation
- Oversee the management of guests' lost and found items, ensuring proper handling, secure storage and accurate maintenance of all related records
- Ensure full compliance with all Health & Safety regulations, including maintaining up to date H&S training records for all team members
- Ensure all departmental risk assessments are current and that all associated training records are kept up to date and fully compliant with Health & Safety requirements
- Conduct HR related duties as required, including investigations, disciplinary meetings, welfare meetingd and supporting formal processes in line with Grantley Hall policies
- Contribute to ongoing improvement initiatives and departmental projects
Key Skills, Qualities & Experience
- Previous experience in a supervisory or managerial Housekeeping role, ideally within a luxury or 5 star environment
- Strong leadership, communication and organisational skills
- Excellent attention to detail and commitment to maintaining high standards
- Experience in training, coaching or staff development is highly desirable
- Ability to work under pressure while maintaining a calm and professional manner
- Strong understanding of housekeeping operations, health & safety standards and service excellence
- Motivational leadership style
- Passion for luxury hospitality
- High level of professionalism and integrity
- Strong eye for detail
- Commitment to team development
- Flexible and adaptable with a proactive mindset
Benefits
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
- Tips typically over £200 per month (£3,400 per year)
- Complimentary bespoke uniform and chef whites
- Complimentary meals whilst on duty
- Refer a Friend bonus - Earn up to £1000
- Holiday Buy/Sell Scheme
- Complimentary employee car parking
- Complimentary state of the art onsite gym - with personal trainer support
- 31 days annual leave (including bank holidays) increasing with service
- Professional development opportunities at all levels
- Reimbursement on work shoes, sight tests and professional memberships
- Modern and spacious discounted live in accommodation for eligible roles
- Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support .
- We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
- Employee Assistance Programme helpline and online ...
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your luxury hospitality experience prominently as Grantley Hall is a five-star MICHELIN Key property requiring exceptional standards
📊 Quantify your team management achievements: 'Led 15-person housekeeping team, achieving 98% guest satisfaction scores'
🌐 Emphasise your training and development skills as the role includes being Departmental Training Manager
🎯 Showcase your quality assurance experience with specific examples of maintaining luxury hotel standards
🤝 Demonstrate your cross-departmental collaboration skills as the role requires working closely with other departments
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Led 18-person housekeeping team at five-star property, achieving 96% guest satisfaction scores through comprehensive training programmes and quality assurance processes
- •Implemented SOPs across 45 luxury suites, reducing guest complaints by 35% whilst maintaining Forbes Travel Guide service standards
- •Managed inventory control and laundry operations for 200+ room hotel, optimising stock levels and reducing wastage by £12,000 annually
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Letter preview — tailored to Grantley Hall
Dear Hiring Manager,
Grantley Hall's achievement of MICHELIN Key Distinction and Forbes Travel Guide recognition represents exactly the calibre of luxury hospitality operation I want to contribute to as Housekeeping Manager. My background in five-star hotel operations and team leadership aligns perfectly with your requirements for maintaining exceptional standards across housekeeping and laundry operations.
My background in luxury hospitality management has equipped me with the skills to lead large housekeeping teams whilst implementing comprehensive training programmes and maintaining the exacting standards required for MICHELIN recognition. I have extensive experience in SOPs implementation, quality assurance processes and cross-departmental collaboration essential for seamless guest experiences.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you ensure housekeeping operations meet five-star luxury standards consistently?
- ›What systems do you use for inventory management and stock control in housekeeping?
- ›How do you implement and monitor SOPs across a large housekeeping team?
- ›What approach do you take to managing laundry operations alongside housekeeping duties?
- ›How do you handle Health & Safety compliance and training record management?
Behavioural
- ›Tell me about a time you had to manage a difficult guest complaint regarding housekeeping standards
- ›Describe a situation where you had to motivate an underperforming team member
- ›Give an example of how you've improved operational efficiency in a previous housekeeping role
- ›Tell me about a time you had to handle multiple priorities during a busy period
- ›Describe how you've successfully implemented a new training programme for housekeeping staff
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you had to manage a difficult guest complaint regarding housekeeping standards
Describe a situation where you had to motivate an underperforming team member