Health Care Support Worker
Job description
Original text imported from Reed
Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.
We are looking for a confident HealthcareSupport Worker with a passion for delivering outstanding care.
You’ll be working38.5 hours a week,(11-hour shifts) in an Acute ward with female service users over the age of 18 at Cygnet Hospital Harrogate.
This is a long-established mental health hospital that provides an emergency admissions service across two acute wards. The service has a full Multidisciplinary team (MDT) including consultant psychiatrists, doctors, a therapy team including group and activities coordinators and nursing therapists. There are a range of therapies available and all service users can access a minimum of 25 hours’ therapy a week. There is a comprehensive programme of both group and individual therapies.
Our team work closely and collaboratively with service users, their families and the referrer to provide a seamless pathway from referral to discharge.
At Cygnet, our perks go way beyond pension schemes and excellent professional development.
You’ll also enjoy shopping, travel and leisure discounts – as well as a range of healthcare and financial benefits – to support you to be happy both in and out of work.
Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others – every day.
Your day-to-day…
- Support both management and team members in the day-
to-day running of the service - Ensure duties are allocated effectively and safely
- Offer enhanced care with a flexible learning approach for all the people in our care
- Provide guidance & encouragement through physical & emotional support
- Learn about individuals’ specific needs & provide help in the most appropriate way
- Assist with medical & welfare needs and report as required
- Safeguard
- Maintain a safe & clean environment for all
Why Cygnet? We’ll offer you…
* Starting pay rate at £13.15 per/hr, £13.45 per/hr post 6 months probation and then £13.70 per/hr at 18 months.
- Opportunities for further learning with our excellent apprenticeship scheme
- Flexible working with the opportunity for overtime
- Regular coaching & appraisal
- Expert supervision & peer support
- Employee discount savings & Cycle to Work scheme
You are…
- Genuinely driven with a desire to make a real difference in people’s lives
- An excellent communicator & a good team player
- Sensitive & intuitive with the energy required to provide a trusting, stimulating & varied environment
- Passionate about empowering & supporting service user independence
Successful candidates will be required to undergo an enhancedDBS check.
Cygnethas been providing a national network of high-quality specialist mental health services for more than 30 years. We have built a reputation for delivering pioneering services and outstanding outcomes. Our expert care enables thousands of individuals to consistently make a positive difference to their lives.
What next?
If you care about making a difference – we want to talk to you.
Click the button to apply
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your mental health care experience at the top of your CV as this acute ward role specifically requires working with female service users over 18
📊 Quantify your healthcare experience: 'Supported 15 service users daily across 11-hour shifts, maintaining 98% medication compliance'
🔒 Emphasise your Enhanced DBS clearance prominently as this is mandatory for the role at Cygnet Hospital Harrogate
🤝 Showcase your MDT collaboration skills as you'll work with psychiatrists, doctors, and therapy teams in this multidisciplinary environment
🎯 Demonstrate your understanding of 25+ hours weekly therapy programmes and how you've supported service user independence in previous roles
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Supported 12 service users daily across acute mental health ward, maintaining 95% therapy attendance through personalised encouragement and flexible learning approaches
- •Collaborated with 8-member MDT including psychiatrists and nursing therapists to deliver comprehensive care plans, reducing readmission rates by 23%
- •Maintained enhanced DBS clearance and completed safeguarding training, ensuring 100% compliance with healthcare documentation requirements across 38.5-hour weekly shifts
Free to copy — tailoring requires a 30-sec CV upload.
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Letter preview — tailored to Cygnet Healthcare
Dear Hiring Manager,
Cygnet Healthcare's commitment to providing 25+ hours of weekly therapy across acute mental health services aligns perfectly with my passion for supporting service user independence and recovery. My experience in healthcare support work and enhanced DBS clearance make me well-suited for this Healthcare Support Worker position at Cygnet Hospital Harrogate.
My background in mental health care has equipped me with the sensitivity and communication skills essential for working with vulnerable adults in acute settings. I understand the importance of multidisciplinary collaboration and have experience supporting both individual and group therapy programmes.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you support a service user who is refusing their prescribed medication?
- ›What steps would you take if you noticed signs of self-harm in a patient?
- ›How do you maintain accurate records and documentation in healthcare settings?
- ›Describe your experience working within a Multidisciplinary Team (MDT)
- ›How would you handle a medical emergency on an acute mental health ward?
Behavioural
- ›Tell me about a time when you had to build trust with someone who was initially resistant to help
- ›Describe a situation where you had to work collaboratively with family members during a difficult period
- ›Give an example of when you had to remain calm and professional in a challenging situation
- ›Tell me about a time when you helped someone develop their independence skills
- ›Describe how you've adapted your communication style to meet different people's needs
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time when you had to build trust with someone who was initially resistant to help
Describe a situation where you had to work collaboratively with family members during a difficult period