Customer Delivery Driver - Slough Extra
Job description
Original text imported from Reed
About the role
Availability Window
Days From time To time Sun 08:00:00 20:00:00 Tue 08:00:00 20:00:00 Thu 08:00:00 20:00:00 Sat 08:00:00 20:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Lead your CV with your valid UK/EU/EEA driving licence details (full or automatic, held 12+ months, penalty points if any) as this is the single non-negotiable requirement stated in the advert.
📊 Quantify your delivery experience: e.g. 'Completed 25+ customer drop-offs per shift across a 40-mile radius with zero missed time slots over 6 months'.
🎯 Highlight any previous customer-facing doorstep or home-delivery roles (grocery, parcel, pharmacy) to mirror Tesco's emphasis on warm, natural doorstep service.
🚐 Include a line on vehicle checks or van maintenance awareness — the advert explicitly requires loading safely and completing roadworthy checks before each shift.
🤝 Mention experience handling complaints, substitutions or refunds calmly, as the advert specifically calls out communicating order changes and offering refunds to customers.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Completed 28 customer deliveries per shift across a 35-mile radius, maintaining a 99% on-time arrival rate over a 9-month period.
- •Conducted daily pre-shift van safety checks and load audits for a fleet of 3 vehicles, resulting in zero roadworthiness incidents across 200+ shifts.
- •Resolved 15+ weekly order queries — including substitutions and missing items — at the doorstep, achieving a 97% customer satisfaction score on post-delivery surveys.
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Tesco. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly what draws me to the Customer Delivery Driver role at the Slough Extra store. I hold a valid full UK driving licence with no penalty points and have a strong track record of delivering reliable, friendly doorstep service — including communicating order changes and processing refunds calmly to keep customers satisfied.
My background in customer-facing delivery work has given me a solid grounding in pre-shift vehicle safety checks, safe van loading, and managing tight time slots across busy routes. I understand that every doorstep interaction reflects the Tesco brand, and I take pride in leaving customers feeling genuinely well looked after.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you carry out a pre-shift vehicle safety check on a delivery van?
- ›What steps do you take to load a van so that orders are delivered in perfect condition?
- ›How do you plan your route to ensure all deliveries are made within the customer's time slot?
- ›What would you do if your van developed a fault mid-route?
- ›How do you handle a situation where a customer's item is missing or has been substituted?
Behavioural
- ›Tell me about a time you delivered excellent service to a customer in a difficult situation.
- ›Describe a time you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to communicate bad news to a customer and how you managed it.
- ›Tell me about a time you worked as part of a team to solve a problem under time pressure.
- ›Describe a situation where you had to manage multiple priorities during a busy shift.
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you delivered excellent service to a customer in a difficult situation.
Describe a time you had to adapt quickly to an unexpected change while working independently.