Credit Controller
Job description
Original text imported from Reed
The role of Credit Controller involves managing outstanding debts, maintaining accurate financial records, and ensuring timely payments. This position is essential for ensuring smooth cash flow and supporting the Accounting & Finance department.
Client Details
Our client is based in Southampton, and due to a busy period and various ongoing projects, the finance team is looking for additional support.
Description
- Manage and maintain accurate records of customer accounts and outstanding payments.
- Monitor and follow up on overdue invoices to ensure timely collection.
- Resolve customer queries related to invoices and payments in a professional manner.
- Prepare and distribute client statements and reminders as needed.
- Collaborate with internal teams to address discrepancies in billing or payments.
- Ensure compliance with credit policies and procedures at all times.
- Provide regular reports on debtor balances and collection activities to management.
- Assist with month-end and year-end financial processes as required.
Profile
A successful Credit Controller should have:
- A strong understanding of credit control processes and financial record-keeping.
- Excellent communication skills for liaising with clients and internal teams.
- A keen eye for detail and a methodical approach to problem-solving.
- Proven ability to manage workloads and meet deadlines efficiently.
- A customer-focused mindset with a professional attitude.
Job Offer
- Permanent position.
- Opportunities to develop skills within the Accounting & Finance department.
- Supportive and professional workplace environment in Southampton.
- Convenient location in Southampton with accessible transport links.
If you are ready to take on the challenges of a Credit Controller, apply today to join a growing team in Southampton.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your credit control experience at the top of your CV as the advert specifically seeks proven credit control processes knowledge
📊 Quantify your debt collection results: 'Reduced overdue invoices by 35% within 90 days'
🎯 Emphasise your customer service approach as the role requires resolving client queries professionally
📋 Showcase your month-end and year-end experience as these are key responsibilities mentioned
🤝 Demonstrate your collaboration skills as the role involves working with internal teams on billing discrepancies
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Managed 450+ customer accounts with outstanding balances totalling £2.8M, achieving 92% collection rate within 60 days
- •Reduced overdue invoice backlog by 40% through systematic follow-up processes and improved customer communication protocols
- •Collaborated with sales and billing teams to resolve 85+ monthly discrepancies, maintaining accurate financial records for month-end reporting
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Michael Page Finance. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Michael Page Finance
Dear Hiring Manager,
Michael Page's Credit Controller position in Southampton immediately caught my attention as it combines debt collection expertise with customer relationship management — two areas where I excel. My background in credit control processes and financial record-keeping aligns perfectly with your requirements for managing outstanding debts and maintaining accurate customer accounts.
My background in finance operations has equipped me with the methodical approach needed to monitor overdue invoices while maintaining professional client relationships. I understand the importance of timely debt collection for cash flow management and have experience collaborating with internal teams to resolve billing discrepancies.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you prioritise which overdue invoices to chase first?
- ›What methods do you use to track and monitor customer payment patterns?
- ›How do you handle disputes over invoice amounts or payment terms?
- ›What reports do you typically prepare for management regarding debtor balances?
- ›How do you ensure compliance with credit policies when dealing with difficult customers?
Behavioural
- ›Tell me about a time when you had to deal with a difficult customer regarding payment
- ›Describe a situation where you had to meet tight deadlines while managing multiple accounts
- ›How do you handle stress when dealing with high-value overdue accounts?
- ›Give an example of when you identified and resolved a billing discrepancy
- ›Tell me about a time when you had to collaborate with other departments to resolve a payment issue
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time when you had to deal with a difficult customer regarding payment
Describe a situation where you had to meet tight deadlines while managing multiple accounts