Commercial Account Handler
Job description
Original text imported from Reed
Commercial Account Handler – Hull (hybrid)
Salary up to £45,000 plus benefits
Cameron James is recruiting on behalf of a well-established independent insurance broker that’s continuing to grow its commercial portfolio. They’re now looking to add an experienced Commercial Account Handler to support their Account Executives and deliver a consistently high-quality level of client service.
This is an excellent opportunity for someone who enjoys the technical side of commercial insurance, values autonomy, and wants to work in a broker environment where expertise is genuinely respected.
The role
As Commercial Account Handler, you’ll be responsible for the day-to-day servicing of commercial clients, working closely with senior Account Executives. The role is broad and hands-on, covering renewals, mid-term adjustments, insurer negotiations, and client queries across a varied commercial book.
You’ll be trusted to manage your workload, maintain strong insurer relationships, and ensure clients receive accurate, timely, and compliant advice.
Experience:
- Proven experience in a commercial insurance brokerage role
- Solid technical understanding of commercial insurance products
- Strong organisational skills and attention to detail
- Confident communicator with insurers and clients
- Ability to manage multiple accounts and deadlines effectively
- Professional, reliable, and service-driven approach
- Experience of using Acturis would be beneficial
What’s on offer:
- A stable role with a respected independent broker
- Supportive team environment with experienced professionals
- Exposure to a diverse and interesting commercial portfolio
- Competitive salary, dependent on experience
- Ongoing training and long-term career progression
If you wish to apply, please click on the link and a consultant from Cameron James will be in touch
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Lead your Personal Statement with your commercial insurance brokerage experience — the advert explicitly requires 'proven experience in a commercial insurance brokerage role', so name your broker employer(s) and years within the first two lines.
📊 Quantify your commercial book: e.g. 'Managed renewals and MTAs across a 200-client commercial portfolio worth £1.2M GWP', as the advert highlights a 'varied commercial book' and multi-account management.
🛠️ Call out Acturis by name in your Skills section — the advert flags it as beneficial and ATS systems will scan for it; even basic familiarity should be listed.
🤝 Demonstrate insurer relationship management with specifics — name insurer panels you've worked with (e.g. Aviva, Zurich, RSA) to show the 'strong insurer relationships' the advert requires.
🎯 Highlight compliance and accuracy: reference any FCA-regulated advice experience or adherence to ICOBS, as the advert stresses 'accurate, timely, and compliant advice' as a core expectation.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Managed renewals and mid-term adjustments for a 180-client commercial portfolio, achieving a 91% retention rate across property, liability, and fleet lines.
- •Negotiated renewal terms with 12 insurer panels including Aviva and Zurich, securing average premium reductions of 8% on challenging risks over a 12-month period.
- •Processed and documented 350+ MTAs annually within Acturis, maintaining 100% compliance with FCA ICOBS requirements and zero client complaints over two consecutive years.
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
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Letter preview — tailored to Cameron James
Dear Hiring Manager,
Cameron James's search for a Commercial Account Handler at a respected independent Hull broker caught my attention immediately. With hands-on experience managing renewals, mid-term adjustments, and insurer negotiations across a varied commercial book, I am confident I can deliver the accurate, compliant client servicing this role demands from day one.
My background in commercial insurance brokerage has equipped me with a solid technical grounding across a range of commercial lines products, from property and liability through to fleet and professional indemnity. I have worked closely with senior Account Executives to service multi-client portfolios, maintaining strong insurer relationships and ensuring every client receives timely, compliant advice. I am also familiar with Acturis, which I have used to manage client records, renewals, and documentation efficiently.
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Interview questions
10 questions generated from this advert.
Technical
- ›Walk us through how you manage the renewal process for a complex commercial account from start to finish.
- ›How do you approach mid-term adjustments — what checks do you carry out to ensure accuracy and compliance?
- ›Which commercial insurance products have you handled most frequently, and how do you stay current on market changes?
- ›Have you used Acturis? Describe how you use it to manage client records, renewals, and documentation.
- ›How do you negotiate with insurers to achieve the best terms for a client, particularly on a challenging risk?
Behavioural
- ›Tell me about a time you managed a high volume of accounts simultaneously — how did you prioritise and avoid errors?
- ›Describe a situation where a client was unhappy with their renewal terms. How did you handle it?
- ›Give an example of when you identified a compliance issue in a client's policy or advice process. What did you do?
- ›Tell me about a time you worked closely with a senior Account Executive — how did you support them and add value?
- ›Describe a situation where you had to negotiate a difficult renewal with an insurer under time pressure. What was the outcome?
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you managed a high volume of accounts simultaneously — how did you prioritise and avoid errors?
Describe a situation where a client was unhappy with their renewal terms. How did you handle it?