Optical Assistant
Job description
Original text imported from Reed
Experienced Optical Assistant
So, you're a proactive people person ready to be the friendly face our stores need? Sounds like you'd be a great fit here. So, if you've had previous optical experience as an Optical Advisor or Dispensing Assistant, and are level 3 qualified or equivalent, this Optical Assistant role could be perfect for you.
As an Optical Assistant, you'll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team.
Our store
Based in Hessle, our store is looking for someone with previous optical experience that can dispense up to Multi focal.
What's on Offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Full time - 42 hours - Will include a weekend day
- From £13.50 per hour depending on (recent) experience (pro-rata for PT)
- Specsavers Perks - our discounted benefits scheme
- 28 days holiday including Bank holiday
- Free Parking
What we're looking for?
If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant. These include:
- Previous optical experience as an Optical Advisor or Dispensing Assistant
- Passion for providing excellent customer service and making customers' lives easier
- Great teamwork
- A good initiative
- Confidence in using IT systems
- Excellent communication and listening skills
- Prepared to step out of your comfort zone and try something new
- Able to receive feedback and be open to development, knowing we'll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless).
Find out more
If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it.
This includes:
- Previous experience in a fast-paced customer service optics environment
- Experience in optics or Audiology business
- Basic knowledge/experience of optical and/or Audiology terminology.
Checked all the boxes? Now's the perfect time to apply!
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your Level 3 optical qualification prominently as this is specifically mentioned as essential
📊 Quantify your dispensing experience: 'Dispensed 40+ frames weekly including complex multi focal prescriptions'
🌐 Emphasise your multi focal dispensing capability as the advert specifically mentions this requirement
🎯 Showcase your fast-paced retail experience as they value previous optics environment exposure
🤝 Demonstrate your customer service metrics and feedback scores from previous optical roles
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Dispensed 45+ frames weekly including complex multi focal prescriptions, achieving 98% customer satisfaction scores
- •Utilised optical IT systems to manage 200+ customer records and appointment scheduling in fast-paced retail environment
- •Delivered Level 3 optical services including frame adjustments and lens consultations for 30+ daily customers
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Specsavers. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Specsavers
Dear Hiring Manager,
Specsavers Hessle's Optical Assistant position perfectly matches my Level 3 optical qualification and multi focal dispensing experience. My background in fast-paced optical retail environments has developed my customer service skills and IT systems proficiency that your team values.
My background in optical dispensing and customer service will enable me to create the outstanding store environment Specsavers is known for, whilst supporting both customers and colleagues in achieving excellent results.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you explain the benefits of multi focal lenses to a first-time wearer?
- ›What steps do you take when dispensing complex prescriptions?
- ›How do you use IT systems to track customer orders and appointments?
- ›Describe your experience with optical terminology and frame measurements
- ›What quality checks do you perform when dispensing eyewear?
Behavioural
- ›Tell me about a time you dealt with a difficult customer in an optical setting
- ›How do you handle multiple customers during busy periods?
- ›Describe a situation where you had to step out of your comfort zone at work
- ›Give an example of when you received constructive feedback and how you responded
- ›How do you ensure excellent customer service while meeting sales targets?
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you dealt with a difficult customer in an optical setting
How do you handle multiple customers during busy periods?