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⚡ Source: ReedRef: 56895065

Finance Support Manager

Appcastenterprise·Northwich, Cheshire West and Chester·Posted 9h ago
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Job description

Original text imported from Reed

We're looking for a dynamic and experienced Finance Support Manager to lead a regional team of client finance professionals. This role is key to delivering a professional, compliant service to our clients and customers, supporting business retention and operational excellence.

Where will I be working?

This is a full-time office based role working at our offices in Northwich (CW9 7LN)

What you'll be doing:

  • Leading and managing client account functions across a high-volume, multi-function environment.
  • Making decisions both independently and collaboratively to drive performance.
  • Ensuring compliance with legislative requirements and industry best practices.
  • Delivering excellent customer service and meeting internal and external service levels.
  • Achieving financial targets and reporting on current and future planning.
  • Developing and retaining a highly skilled finance team.

What we're looking for:

  • A strong people manager within Finance, with proven experience managing between 5 and 10 direct reports.
  • Excellent communication skills and a commitment to high-quality customer service.
  • High attention to detail with strong time management and organisational skills.
  • Experience in high-volume finance processes and team leadership.
  • Intermediate proficiency in Microsoft Excel, Word, and Outlook.
  • Knowledge of the property management industry and experience in process development and business change (preferred).

What does RMG have offer you?

You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including:

  • 27 days holiday plus all Bank Holidays
  • Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
  • Sponsorship for study and professional qualifications (up to 4 study days)
  • Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
  • As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on .

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.  

If you are a recruitment agency please note we operate a PSL and do not take cold calls 

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

SpeedCV AI

Key skills

AI-extracted from the job advert

Must-have skills
Team management experienceMicrosoft Excel intermediateMicrosoft WordMicrosoft OutlookHigh-volume finance processesCustomer service delivery
Nice-to-have
Property management industry knowledgeProcess developmentBusiness change management
Soft skills
LeadershipCommunicationTime managementAttention to detailDecision makingCustomer serviceCollaboration
SpeedCV AI

Application advice

5 AI-generated recommendations to maximise your chances.

1

⭐ Highlight your team management experience with 5-10 direct reports prominently as this is explicitly required

2

📊 Quantify your finance team achievements: 'Led 8-person team, improving processing time by 25%'

3

🏢 Emphasise property management industry knowledge if you have it, as it's specifically preferred

4

💻 Showcase intermediate Microsoft Excel skills with specific examples of complex spreadsheet work

5

🎯 Demonstrate high-volume finance process experience with concrete metrics and compliance achievements

NEW
AI SpeedCV

Suggested CV bullets

3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.

How to tailor your CV

Add these 3 bullets under your most recent experience:

  • Led 8-person client finance team processing 2,500+ monthly transactions, achieving 98% accuracy rate and reducing processing time by 22%
  • Implemented Microsoft Excel-based financial reporting system for 15 client accounts, improving compliance monitoring and reducing audit queries by 35%
  • Managed high-volume finance operations delivering £2.8M in client billings, consistently meeting 99.2% service level agreements across 12-month period

Free to copy — tailoring requires a 30-sec CV upload.

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AI cover letter

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Letter preview — tailored to Appcastenterprise

Dear Hiring Manager,

RMG's Finance Support Manager role in Northwich represents exactly the team leadership progression I'm seeking, combining my experience in high-volume finance processes with Microsoft Excel proficiency and proven track record managing finance professionals.

My background in leading finance teams of 5-10 direct reports has equipped me with the skills to drive compliance, achieve financial targets, and deliver exceptional customer service across multi-function environments. I have consistently developed team capabilities while maintaining operational excellence and meeting demanding service levels.

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SpeedCV AI

Interview questions

10 questions generated from this advert.

Technical

  • How would you manage financial compliance across multiple client accounts?
  • Describe your experience with high-volume finance processes
  • What Microsoft Excel functions do you use for financial reporting?
  • How do you ensure accuracy in financial data processing?
  • Explain your approach to financial target setting and monitoring

Behavioural

  • Tell me about a time you managed a team of 5-10 people through a challenging period
  • Describe a situation where you had to make a difficult decision independently
  • Give an example of how you improved customer service in a finance role
  • Tell me about a time you had to implement process changes in your team
  • Describe how you've developed and retained finance team members
SpeedCV AINEW

STAR answer examples

Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.

1Question

Tell me about a time you managed a team of 5-10 people through a challenging period

When our finance department faced a system migration affecting 8 team members, I organised daily briefings and created Excel-based tracking sheets to monitor progress. I assigned buddy partnerships between experienced and newer staff, ensuring knowledge transfer while maintaining our 2,400 monthly transaction target. The situation required clear communication as processing times initially increased by 40%. I implemented staggered training schedules and provided additional support during peak periods. As a result, we completed the migration 3 days ahead of schedule with zero client complaints and actually improved our accuracy rate to 99.1%.
2Question

Describe a situation where you had to make a difficult decision independently

During month-end closing, I discovered a £12,000 discrepancy in client billings that could delay reporting for 6 major accounts. With the finance director unavailable, I had to decide whether to proceed with provisional figures or delay submissions. I analysed the risk impact, consulted our compliance procedures, and chose to implement a controlled delay while investigating. I personally contacted affected clients, explaining the situation and our commitment to accuracy. My team worked extended hours over 2 days to trace the error to a system configuration issue. We resolved it completely, maintained client trust, and I established new verification protocols that prevented similar issues.

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