Customer Delivery Driver
Job description
Original text imported from Reed
At Asda, we want you to find your everything. As a Customer Delivery Driver in our store team, you’ll be at the heart of the customer experience—serving with heart at pride. Whether you’re loading your van or delivering to your regular customers, you’ll play a vital role in the smooth running of our operation, serving customers and putting them at the heart of everything by delivering our products right to their front door with a smile. When you're not on the road, you'll make sure your van is clean and fit for the next delivery (don't worry, you don't need to be an expert mechanic – we'll give you all the training you need) and when we are really busy, you'll be asked to help your team, picking and packing online orders.
What makes a brilliant Customer Delivery Driver:
- Customer-focused: You enjoy helping people and making their experience a positive one.
- Team player: You work well with others and support your colleagues.
- Reliable: You show up ready to work and take pride in what you do.
- Positive attitude: You bring energy and enthusiasm to every shift.
- Willing to learn: You’re open to training and keen to build your skills.
What you’ll bring:
- A valid UK Driving Licence (Full or Automatic only) for at least 12 months with no more than 6 penalty points.
- A friendly and helpful approach to customer service.
- Willingness to work in a fast-paced customer service environment.
- Good communication skills and a team mindset.
- Flexibility to work a range of shifts, including weekends and evenings – no two days are the same.
Everything you'll love
Alongside a competitive salary, you'll get lots of other great benefits too, including:
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Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
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Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
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Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
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Company pension
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Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
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Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
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Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
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Colleague recognition programme
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Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.
Find your everything
Apply hereKey skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
🚗 Highlight your UK Driving Licence prominently with years held and clean record as this is essential for the role
📦 Emphasise any picking, packing or warehouse experience as you'll help with online orders during busy periods
🤝 Showcase customer service examples as you'll be the face of Asda delivering to customers' homes
⏰ Demonstrate flexibility with shift patterns including weekends and evenings as mentioned in requirements
🚐 Mention any van driving or delivery experience to show you understand the physical demands of loading and route planning
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Maintained 98% on-time delivery rate across 45 daily customer deliveries while ensuring zero damage claims through careful van loading
- •Supported online order fulfilment during peak periods, picking and packing 120+ items per hour to meet same-day delivery targets
- •Built rapport with 200+ regular customers through friendly service, contributing to 15% increase in repeat delivery bookings
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
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Letter preview — tailored to Asda
Dear Hiring Manager,
Asda's Customer Delivery Driver role in Tower Hamlets perfectly matches my customer service focus and UK driving experience. With my clean driving licence and passion for helping customers, I'm excited to deliver Asda's products with the heart and pride your brand represents.
My background in customer-facing roles has taught me the importance of reliability and maintaining a positive attitude, especially in fast-paced environments. I understand that being the face of Asda at customers' doorsteps requires excellent communication skills and genuine care for customer satisfaction.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you handle a delivery van that breaks down mid-route?
- ›What checks would you perform on your delivery van before starting your shift?
- ›How do you plan efficient delivery routes to multiple addresses?
- ›What would you do if a customer's online order was damaged during picking?
- ›How would you use GPS navigation systems for unfamiliar delivery areas?
Behavioural
- ›Tell me about a time you provided excellent customer service in a challenging situation
- ›Describe a situation where you had to work as part of a team to meet a tight deadline
- ›Give an example of when you showed reliability and took pride in your work
- ›How do you maintain a positive attitude during busy or stressful periods?
- ›Tell me about a time you had to learn a new skill quickly
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you provided excellent customer service in a challenging situation
Describe a situation where you had to work as part of a team to meet a tight deadline