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⚡ Source: ReedRef: 56875493

Audiology Relationship Manager Wales FTC

Specsavers·Winchester, Hampshire·Posted 16h ago
💰 £65k/year
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Job description

Original text imported from Reed

We are looking for an Audiology Relationship Manager (ARM) on a fixed term contract to join our team and focus on the Wales division. This role will require frequent travel throughout Wales.

The role of the Audiology Operations team is to provide the strategy and tools to work together our Audiology Partners to deliver our business ambitions. We achieve this through the planning and delivery of clear campaigns and communications, standard operation procedures, day-to-day support for the Audiology Partnership, and advice on what good looks like and ‘how to' perform safely, efficiently and grow the business.   

As an ARM, you'll be the driving force behind establishing and nurturing trusted relationships with our Partners in order to drive the performance of your Division. Your retail expertise,  leadership and influencing skills will be key for the growth, development, and profitability of the audiology businesses within the region, identifying opportunities to drive sales growth and sustainable profitability.

As an advocate for exceptional customer experiences, you'll provide hands-on guidance and support to our Partners. You'll be instrumental in creating and deliver a business plan aligned with the audiology annual strategy, driving growth and success.

You'll play a key part in Talent Pipelining to identify and encourage future Partners to attend Pathway, whilst providing coaching & mentoring support for all Pathway candidates and work four days per week in businesses or in partner facing activity, ensuring all businesses are visited every six weeks.

If you're a results-oriented professional with a deep understanding of regional retail operations and a knack for building lasting connections, we want to hear from you. Join us in bring the audiology industry to the next level and making a lasting impact on the lives of those we serve.

You will need to be based in or close to Wales for this role for travel within the patch.

This is a fixed term contract till 31st July 2027

Apply today

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Key skills

AI-extracted from the job advert

Must-have skills
Regional retail managementPartner relationship managementBusiness planningCoaching and mentoringWales travel availability
Nice-to-have
Audiology sector experienceRetail operations expertiseStrategic planningPerformance management
Soft skills
LeadershipInfluencingCommunicationRelationship buildingMentoringResults orientation
SpeedCV AI

Application advice

5 AI-generated recommendations to maximise your chances.

1

⭐ Highlight your regional retail management experience prominently as this ARM role specifically requires retail expertise across Wales

2

📊 Quantify your partner relationship achievements: 'Managed 25 retail partners, achieving 15% growth in regional performance'

3

🌐 Emphasise your coaching and mentoring experience as you'll be supporting Pathway candidates and Partners

4

🎯 Showcase your business planning skills with concrete examples of strategy delivery and profitability improvements

5

🤝 Demonstrate your ability to travel extensively and manage geographically dispersed teams across Wales

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Suggested CV bullets

3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.

How to tailor your CV

Add these 3 bullets under your most recent experience:

  • Managed 18 retail partners across Wales region, achieving 22% increase in combined profitability through strategic business planning and performance coaching
  • Implemented six-weekly visiting cycle across 45 locations, resulting in 95% compliance with standard operation procedures and improved partner satisfaction scores
  • Led talent pipelining initiative identifying 12 future partners for Pathway programme, with 85% completion rate and successful business transitions

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Dear Hiring Manager,

Specsavers' commitment to transforming audiology services across Wales aligns perfectly with my regional retail management expertise and passion for partner development. My background in building trusted relationships with geographically dispersed teams and delivering business planning strategies makes me ideally suited for this Audiology Relationship Manager position.

My background in regional operations management has equipped me with the skills to drive partner performance, implement strategic initiatives, and provide hands-on coaching support. I have successfully managed extensive travel requirements while maintaining consistent business standards and fostering growth across multiple locations.

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Interview questions

10 questions generated from this advert.

Technical

  • How would you develop a business plan aligned with audiology strategy for the Wales division?
  • Describe your approach to implementing standard operation procedures across multiple retail locations
  • How do you measure and track partner performance across a regional territory?
  • What methods would you use for talent pipelining in the audiology sector?
  • How would you structure a six-week visiting cycle across Wales to maximise partner engagement?

Behavioural

  • Tell me about a time you had to influence partners or stakeholders without direct authority
  • Describe a situation where you had to build relationships with geographically dispersed team members
  • Give an example of how you've coached someone to improve their business performance
  • Tell me about a time you had to deliver difficult feedback to maintain business standards
  • Describe how you've managed competing priorities while travelling extensively for work
SpeedCV AINEW

STAR answer examples

Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.

1Question

Tell me about a time you had to influence partners or stakeholders without direct authority

When managing 15 independent retail partners, I needed to implement new performance standards without contractual authority. I identified that partners were concerned about implementation costs and time investment. I developed a phased approach, starting with 3 willing partners as pilot sites, demonstrating 18% revenue increase within 8 weeks. I shared these results through monthly partner calls and one-to-one meetings, highlighting specific profit improvements. By month 4, all 15 partners had adopted the standards voluntarily, resulting in overall regional performance improvement of 25% and stronger partner relationships built on trust rather than mandate.
2Question

Describe a situation where you had to build relationships with geographically dispersed team members

Managing a team across 8 counties required innovative relationship-building approaches. I established weekly video calls with individual team members and monthly regional gatherings, but recognised this wasn't sufficient for strong connections. I implemented a buddy system pairing experienced and newer team members, created shared digital workspaces for collaboration, and ensured I visited each location monthly rather than quarterly. Within 6 months, team satisfaction scores increased from 72% to 91%, staff retention improved by 15%, and cross-location knowledge sharing became standard practice, creating a cohesive regional team despite physical distances.

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